We will make every effort to make this process as painless as possible. We welcome your calls and e mails requesting more information about our products, sizing, etc. that may eliminate some of the guess work in ordering.

Return Policy

You have up to 30 days from date of purchase to request an exchange or a full refund with no questions asked and no restocking fee. The item must not have been worn and in the same condition it was shipped by us, with all the tags attached and the accompanying packaging.

Shipping charges are not refundable. All returns should be shipped by an insured carrier.

RMA Policy

All returned merchandise must be accompanied by a valid RMA (Returned Merchandise Authorization) number issued by our Customer Service Department. All merchandise received without a valid RMA # will be refused. To obtain an RMA number you may e mail us at (customerservice@collars2cuffs.com) or call us at 800 438-7848. Please enclose your receipt with your credit card # and a note letting us know if you want an exchange or a refund.

We appreciate your help in following this procedure. This will allow us to expedite your refund or exchange.